About Us

BG Airsoft supplies South Central Kentucky airsoft players with all the guns, gears, and accessories needed for a great day of skirmishing on the field. Founded by players for players, we carry only quality brands and take our customer service very seriously. We truly live and love this game!

Our staff plays in events all across America in large-scale Military Simulation games, but we still love to play in local pick-up games around the area just as much. With our combined experience, we have owned just about every brand of gun on the market and have had the opportunity to play with all kinds of airsoft goodies.

BG Airsoft brings our gaming experience to you! Please feel free to browse our store and ask any questions that you might have and always Play Safe!

Our contact information

By email: sales@bgairsoft.com

By standard mail:

BG Airsoft LLC.
107 Nellums Avenue
Bowling Green, KY. 42103

By phone:

(270) 793-8099 (between 10 a.m. and 6 p.m. CST)


Store Hours:

Monday - Saturday: 10:00 AM - 6:00 PM

Sunday - CLOSED




sales@bgairsoft.com

BG AIRSOFT WARRANTY

BGA TACTICAL SYSTEMS

Our signature series AEG's have a 6 month (180 days) "No Questions Asked" warranty. For the aforementioned period, BG Airsoft will repair and/or replace your ATC Series AEG.

***WARRANTY VOID*** If the BGA Tactical Systems ATC Series AEG is modified IN ANY WAY, by the user, either internally or externally, all stated warranties are ***VOID*** This includes the changing, removing, altering or otherwise changing any part of the AEG, using components not originally supplied with said AEG at the time of sale.

Upgrades and changes made at the STORE LEVEL will not effect your warranty!

BGA CUSTOM GUN WORKS

Our "Out of the Box" upgraded AEG's have a 3 month (90 days) "No Questions Asked" warranty. For the aforementioned period, BG Airsoft will repair and/or replace your BGA Custom Gun works AEG Series AEG.

***WARRANTY VOID*** If the BGA Custom Gun Works AEG Series AEG is modified IN ANY WAY, by the user, either internally or externally, all stated warranties are ***VOID*** This includes the changing, removing, altering or otherwise changing any part of the AEG, using components not originally supplied with said AEG at the time of sale.

Upgrades and changes made at the STORE LEVEL will not effect your warranty!

POLARSTAR PRODUCTS

As an Authorized PolarStar Dealer and Service Agent, BG Airsoft backs up the PolarStar 6 month manufacturers warranty under the following conditions:

All PolarStar and PolarStar related products must be installed by BG Airsoft for the PolarStar Manufacturers warranty to be honored.

ANY PRODUCT INSTALLED BY BG AIRSOFT THAT IS ALTERED IN ANY WAY FROM ITS "ORIGINALLY" INSTALLED STATE OR CONDITION CONSTITUTES A TOTAL VOID OF WARRANTY.

ANY POLARSTAR PRODUCT THAT IS SELF/USER INSTALLED IS NOT WARRANTIED BY BG AIRSOFT IN ANY WAY.

BRANDED AIRSOFT WEAPONS

Unless otherwise stated by the Manufacturer, ALL NEW Airsoft weapons sold by BG Airsoft carry a 1 month (30 day) warranty against manufacturing defects.

***WARRANTY VOID*** ANY Airsoft Weapon sold by BG Airsoft that is altered or modified in ANY way from its original "AS SOLD" condition will ***VOID*** it's warranty.

Changes, upgrades or modifications done in store by our techs will not void your warranty.

USED MERCHANDISE

ALL MERCHANDISE sold by BG Airsoft will be warrantied for 14 days from the date of purchase.

***WARRANTY VOID*** ANY Airsoft Weapon sold by BG Airsoft that is altered or modified in ANY way from its original "AS SOLD" condition will ***VOID*** it's warranty.

GENERAL MERCHANDISE

General Merchandise is described as ANY item sold by BG Airsoft that is NOT an AIRSOFT WEAPON. This includes upgrade parts and bolt on accessories for Airsoft Weapons.

Unless otherwise stated BG Airsoft will warranty any GENERAL MERCHANDISE purchase for a period of 14 days from the date of purchase. Warranty Void if merchandise has been altered abused or is returned missing ANY parts.

NO WARRANTY

The following items have NO STATED WARRANTY OF ANY KIND

Green Gas, Propane, BB's, Cleaning Solvents. Lubricants, Electronics (mosfets)

SERVICE ORDERS

1. Our "Stated" turn around time for repairs --- 7-14 days.

2. Our "Stated" turn around time for upgrades --- 14-21 days.

IF YOU DO NOT GIVE US A "SPECIFIC" TIME FRAME FOR COMPLETION OF YOUR WORK, WE WILL NOT PLACE A PRIORITY ON ITS COMPLETION AND WILL WORK IT INTO OUR SCHEDULE AS TIME ALLOWS. THIS MEANS THAT IF YOU SAY "I AM NOT IN ANY HURRY!!" WE WILL NOT GET IN A HURRY.

ALL BENCH FEES FOR REPAIRS AND/OR UPGRADES ARE DUE IMMEDIATELY!! NO EXCEPTIONS!!

Returns

ALL SALES ARE EXCHANGE ONLY!! BG AIRSOFT DOES NOT ISSUE REFUNDS FOR ANY PURCHASE.

For electric automatic Airsoft guns, the warranty is void if guns are used with anything less than 0.20g bb's or any bb brands not endorsed or offered by BG AIRSOFT™.

BG AIRSOFT™ has no control over normal manufacturing variances, customary variations from specifications, imperfections inherent in the process used, or for damages resulting from improper shipment, storage or use of goods. All claims arising out of the sale of any products manufactured or sold by BG AIRSOFT™ shall be deemed barred and waived unless made in writing, and presented to BG AIRSOFT™ within fourteen (60) days from the date of purchase.

A. Gas, bb’s, individually sold internal mechbox replacement or upgrade parts are not warranted.

If you are not satisfied with the products purchased, you can contact BG AIRSOFT™ within the above stated time periods for a Return Authorization and receive either an exchange or in store credit. Returns may be subject to a 20% restocking fee and shipping cost. In order to receive an exchange or in store credit for any products, the product must be returned to BG AIRSOFT™ in excellent condition and in its original state, unused and with all original boxes and packaging intact, and all manuals (if applicable) complete of any product manufactured, sold or distributed by BG AIRSOFT™. Returns are not accepted for consumable products such as gas and bb’s and for internal upgrade parts such as springs and gear sets. Return Shipping Costs are not covered under our warranty or return policy.

Items unclaimed after 30 days following the completion of repairs will be considered forfeit by the customer, and disposed of by BG Airsoft, LLC in a manner it deems appropriate.

BG Airsoft will not be held responsible for any damages or expense incurred from the sale or use of its products.

Warranty/Returns Authorization

All returns and warranty claims must be AUTHORIZED by BG Airsoft and include a Returned Merchandise Authorization (RMA) number. To obtain an RMA email sales@bgairsoft.com for instructions and approval of all returns and/or warranty claims. Unauthorized Returns not meeting the above condition requirements will be refused and returned to sender at the customer's expense.

Questions

Should you have questions or need additional information, please contact sales@bgairsoft.com, or call (270) 793-8099, Monday thru Saturday from 9:00 am to 5:00 pm Central Time.

Shipping Information

BG Airsoft is now having USPS as a Shipping option. Only small items such as AEG Upgrade parts or patches can ship Via USPS.

BG Airsoft only uses First Class Mail and Priority Flat rate box depending on the items.

BG Airsoft will change USPS shipping to UPS shipping if quantities exceed the selected USPS shipping method's capacity.

All orders require 1-4 business days to be processed for in-stock items regardless of shipping method chosen.

It is the customer's responsibility to confirm orders with; Next Day Air shipping, 2nd Day Air shipping, Mismatched addresses(Billing different from Shipping), Invalid phone number provided, or Credit Card holder mismatch(Name on Card different from name of Recipient), before the items ship. Please do so by calling BG Airsoft at (270) 799-3049, and have your name and order ID number ready.

UPS and USPS does not guarantee delivery time for Ground Shipping service.

UPS does not deliver on weekends or holidays regardless of shipping method chosen.

USPS does deliver on Saturdays, Sunday and holidays.

Any orders we receive back from UPS regarding missing or incorrect information provided by the customer will be charged again for the full cost of re-shipping the order.

All orders containing custom made guns, or upgraded guns will require a MINIMUM of 10 business days to build/assemble before being shipped.

Any back order item(s) that return to inventory will be shipped at no additional cost to the customer via the most economical shipping option available.

BG Airsoft ships only to the United States (excluding U.S. territories and APO/FPO addresses) and Canada.

BG Airsoft does not ship any replica firearms, metal bodies, or BBs to Canada.

BG Airsoft does not do will-call orders.

All orders placed online will be shipped to the specified billing address. No Exceptions.

Delivery Signature is required for all orders placed in ME - Maine

Delivery Signature is required for orders over $300 for the following states: AZ - Arizona, CO - Colorado, NC - North Carolina, NV - Neveda, WV - West Virginia, KY - Kentucky and MD - Maryland.
You must be 18 years of age or older to purchase any Airsoft Gun from BG Airsoft. Before your order is shipped you must download, sign, scan and email a signed Waiver to sales@bgairsoft.com Waivers can be downloaded by clicking on the BG Airsoft Waiver Link at the bottom of the menu on the left of this page.

While the sport of Airsoft is designed to be enjoyed by all ages, ignoring proper safety practices can turn a day of fun into a tragedy. Todays modern airsoft guns are capable of firing a BB at velocities that can and will penetrate fabric and skin, causing serious injury. Always wear "Full Seal" eye protection and observe proper weapon handling practices such as keeping the weapon on "safe" and cleared with the magazine out to prevent accidental discharge. REMEMBER!! Safety begins with the shooter!!